Privacy Policy

Introduction

At Freshslice Pizza ("we", "our", or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place orders, or interact with us in any other way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note: full payment card information is processed by our secure payment processors and is not stored by us)
• Order Information: Items purchased, special requests, delivery instructions, order history
• Demographic Information: Age, date of birth, gender (if voluntarily provided)

Automatically Collected Information

• Usage Data: How you interact with our website and app, pages viewed, features used, time spent
• Device Information: IP address, browser type, operating system, device type
• Location Information: General location based on IP address, or precise location if permitted by you (for delivery services)
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies (see our Cookie Policy section)

Information From Third Parties

• Information from social media platforms when you interact with us through those channels
• Information from business partners, such as delivery services or payment processors
• Publicly available information that helps us improve our services

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Our Services

• Process and fulfill your orders, including delivery
• Create and maintain your account
• Process payments
• Provide customer support
• Enable features like store location finders and personalized recommendations

To Improve Our Services

• Understand how users interact with our website and app
• Identify and fix technical issues
• Develop new products, services, and features
• Conduct research and analysis to improve customer experience

For Marketing and Promotional Purposes

• Send promotional emails, texts, or push notifications (if you've opted in)
• Deliver targeted advertisements
• Offer special deals and promotions
• Manage loyalty programs and rewards

For Legal and Security Purposes

• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our terms of service and other agreements
• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of our customers, employees, and business

Sharing Your Information

We may share your personal information with:

Service Providers

Third-party vendors who perform services on our behalf, such as:

• Payment processors
• Delivery partners
• Cloud service providers
• Marketing and advertising partners
• Analytics providers

These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information secure.

Franchisees and Business Partners

As a franchise operation, we may share your information with local franchisees to fulfill orders and provide services in your area.

Legal Requirements

We may disclose your information:

• To comply with any court order, law, or legal process
• To enforce our terms of service
• If we believe disclosure is necessary to protect the rights, property, or safety of Freshslice Pizza, our customers, or others

Business Transfers

If Freshslice Pizza is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information in any other circumstances where we have your explicit consent.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You may request access to the personal information we hold about you and, in some cases, receive this information in a structured, commonly used, and machine-readable format.

Correction

You can review and update your account information directly through your account settings. If you cannot make the changes yourself, you may request that we correct inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

Restriction and Objection

You may request that we restrict the processing of your data or object to certain types of processing, such as marketing.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions included in each marketing email
• Texting STOP in response to text messages
• Adjusting notification settings in our mobile app
• Contacting our customer service team

Note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders or account.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive information
• Secure socket layer technology (SSL) for data transmission
• Regular security assessments and testing
• Access controls and authentication procedures
• Employee training on data security practices

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided below.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal and regulatory requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 13, please contact us using the information provided below.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

How We Use Cookies

We use cookies and similar technologies for various purposes, including:

• Essential Cookies: Necessary for the website to function properly, enabling features such as shopping carts and secure checkout
• Preference Cookies: Remember your preferences and settings to enhance your experience
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve functionality and content
• Marketing Cookies: Track your browsing habits to deliver advertising relevant to your interests

Types of Cookies We Use

Category	Purpose	Duration
Essential	Shopping cart, authentication, security	Session to 2 years
Preferences	Language, location preferences	1 year
Analytics	Google Analytics, site usage statistics	Up to 2 years
Marketing	Advertisements, social media integration	Up to 2 years

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can generally:

• View and delete existing cookies
• Block cookies from being set
• Choose which types of cookies to allow

Please note that blocking or deleting certain cookies may impact your experience on our website, including the inability to use some features or services.

You can also manage your cookie preferences through our cookie banner when you first visit our site.

International Data Transfers

We primarily store and process your information within Canada. However, we may transfer your personal information to service providers and business partners in other countries, including the United States. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection rules than those of your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

For significant changes that materially alter your rights or our use of your information, we will provide more prominent notice, such as sending you an email notification.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.