Terms & Conditions

Introduction

Welcome to Freshslice Pizza's website and services. These Terms and Conditions ("Terms") govern your use of the Freshslice Pizza website (freshslice.com), mobile application, and all related services, including ordering, delivery, and any other interactions with Freshslice Pizza ("we", "our", or "us").

By accessing or using our website, mobile application, or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Please read these Terms carefully before proceeding. We recommend that you print a copy of these Terms for future reference.

1. Acceptance of Terms

By accessing and using our website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated by reference.

These Terms constitute a legally binding agreement between you and Freshslice Pizza. If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

We may modify these Terms at any time. The most current version will always be posted on our website with the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

2. Use of Our Website and Services

2.1 Account Registration

Some features of our services may require you to create an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

2.2 Eligibility

By using our services, you represent and warrant that:

• You are at least 13 years of age
• If you are under 18, you have the permission of a parent or guardian to use our services
• You are not barred from receiving services under applicable laws

2.3 Acceptable Use

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Use our services for any illegal or unauthorized purpose
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our services
• Harvest or collect user information without permission
• Create multiple accounts for deceptive or fraudulent purposes
• Submit false or misleading information
• Upload viruses or malicious code

We reserve the right to terminate your access to our services for violations of these acceptable use guidelines.

3. Ordering and Payment

3.1 Placing Orders

When you place an order through our website or mobile application:

• You agree to provide accurate and complete information for order processing and delivery
• You understand that the availability of items and delivery options may vary by location
• You acknowledge that displayed images are for illustration purposes and may not exactly represent the product you receive
• You confirm that you (or the recipient of the delivery) are available to accept the order at the specified address

3.2 Order Confirmation

Your order is an offer to purchase our products. We reserve the right to accept or decline your order at our discretion. An order is not confirmed until:

• You receive an order confirmation via email or in the app
• Payment has been successfully processed

If we cannot accept your order, we will notify you and will not charge you for the unaccepted order.

3.3 Pricing and Payment

All prices displayed on our website and app:

• Are in the stated currency and include applicable taxes
• Are subject to change without notice
• May differ between locations and ordering platforms

We accept various payment methods as indicated during the checkout process. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information you provide is accurate and complete
• You authorize us to charge your selected payment method for your order

3.4 Delivery and Pickup

For delivery orders:

• We will attempt to deliver to the address provided during checkout
• Delivery times are estimates only and are not guaranteed
• Delivery may be affected by factors beyond our control (weather, traffic, etc.)
• Additional delivery fees may apply and will be clearly indicated during checkout
• Minimum order values may apply for delivery services

For pickup orders:

• You must collect your order from the specified location during its operating hours
• You may be required to present proof of identity or the payment card used for the order
• Orders not collected within 24 hours may be discarded without refund

4. User Content

4.1 Submission of Content

Our services may allow you to post, submit, or share content such as reviews, comments, or images ("User Content"). By submitting User Content, you:

• Grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content
• Represent and warrant that you own or have the necessary rights to submit the User Content
• Acknowledge that your User Content may be visible to other users and the public

4.2 Content Standards

User Content must comply with all applicable laws and must not:

• Contain defamatory, obscene, offensive, or threatening material
• Promote violence, discrimination, or illegal activities
• Infringe upon intellectual property rights of others
• Contain viruses or malicious code
• Constitute spam, unauthorized advertising, or solicitation
• Impersonate another person or entity
• Invade the privacy of others

4.3 Content Monitoring

We do not actively monitor User Content but reserve the right to:

• Remove or refuse to post any User Content for any reason
• Take appropriate legal action against users who violate these Terms
• Cooperate with law enforcement authorities if required by law

We are not responsible for any User Content posted by users and do not endorse any opinions expressed in User Content.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website and mobile application, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is our property or the property of our content suppliers and is protected by Canadian and international copyright laws.

Our trademarks, service marks, logos, and trade names used on the website are our registered and unregistered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way without our prior written consent.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our website and mobile application for personal, non-commercial purposes
• Place orders for products and services
• Use features provided for user interaction

This license does not include:

• Any resale or commercial use of our website, mobile application, or content
• Collection and use of product listings, descriptions, or prices
• Derivative use of our website or content
• Downloading or copying account information for the benefit of another merchant
• Use of data mining, robots, or similar data gathering tools

5.3 Copyright Complaints

If you believe that your intellectual property rights have been infringed, please contact us with:

• A description of the copyrighted work you claim has been infringed
• The location on our website where the allegedly infringing material is located
• Your contact information
• A statement that you have a good faith belief that the disputed use is not authorized
• A statement, made under penalty of perjury, that the information in your notice is accurate

6. Limitation of Liability

6.1 Disclaimer of Warranties

Our website, mobile application, and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding security, accuracy, reliability, timeliness, and performance
• Warranties that our services will meet your requirements or be error-free
• Warranties regarding the accuracy of allergen or nutritional information

6.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our services
• Any delay or failure in performance resulting from causes beyond our reasonable control
• Food allergies, illnesses, or other health issues related to our products

Our total liability to you for any damages shall not exceed the amount paid by you for your most recent order, or $100, whichever is less.

6.3 Food Allergies and Special Dietary Requirements

While we make efforts to accommodate special dietary requirements and provide allergen information:

• We cannot guarantee that any of our products are free from allergens or other ingredients to which you may have sensitivities
• Cross-contamination may occur during food preparation
• It is your responsibility to check the ingredients of our products before consumption
• If you have severe allergies or dietary restrictions, please contact the store directly before ordering

7. Indemnification

You agree to indemnify, defend, and hold harmless Freshslice Pizza, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

• Your use of our website, mobile application, or services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your User Content
• Any fraudulent, abusive, or illegal activity connected with your account

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

8. Dispute Resolution

8.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada, without regard to its conflict of law provisions.

8.2 Mandatory Arbitration

Any dispute arising from or relating to these Terms or your use of our services shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

The arbitration will be conducted by a single arbitrator under the rules of the Canadian Arbitration Association in Vancouver, British Columbia, unless we both agree to a different location. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

8.3 Class Action Waiver

You agree that any proceedings to resolve disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

8.4 Time Limitation

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

9. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use our services will immediately cease. If you wish to terminate your account, you may simply discontinue using our services or contact us to request account deletion.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version will be posted on our website with the "Last Updated" date.

If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using our services.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and Freshslice Pizza concerning our services.

11.2 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11.3 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction.

11.4 Relationship of Parties

Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, or agency relationship between you and Freshslice Pizza.

11.5 Force Majeure

We will not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay is due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

11.6 Contact Information

If you have any questions about these Terms, please contact us at: